Effective Date: 21/02/2025
Welcome to www.acerelectric.in (the "Website"). This Website is owned and operated by Acer Electric India ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our Website, products, and services. By accessing or using our Website, you agree to abide by these Terms. If you do not agree, please discontinue the use of this Website immediately.
Definitions
User: Any individual or entity that accesses or interacts with the Website.
Company: Acer Electric India and its subsidiaries, affiliates, officers, directors, employees, and agents.
Product(s): Electric bicycles, accessories, and other items available for purchase on the Website.
Payment Gateway: Third-party service providers that process online payments.
Eligibility
Users must be at least 18 years old and legally competent to enter into contracts under Indian law.
If you are under 18, you may use this Website only under the supervision of a legal guardian.
The Company reserves the right to restrict, refuse, or terminate access to any User at its discretion.
User Account & Security
Users may be required to register an account and provide accurate personal details.
You are responsible for maintaining the confidentiality of your account credentials.
Any activity that occurs under your account will be your responsibility.
The Company reserves the right to suspend or terminate accounts found to have provided false or misleading information.
Use of Website
Users agree to:
Use the Website only for lawful purposes.
Not engage in fraudulent, misleading, or harmful activities.
Not attempt to hack, disrupt, or damage the Website.
Provide accurate and complete information when making purchases.
The Company reserves the right to monitor user activity and take necessary action, including account termination, if these Terms are violated.
Product Orders & Payments
Orders are subject to availability and acceptance by the Company.
The Company reserves the right to cancel or modify orders at its discretion.
Payments can be made through debit/credit cards, UPI, net banking, or other approved payment methods.
In case of payment failure, the User must contact their bank for resolution.
All transactions are in Indian Rupees (INR).
The Company is not responsible for any third-party payment gateway failures.
Shipping & Delivery
Orders will be processed within [___] business days.
Delivery timelines depend on location and logistics providers.
The Company is not liable for delays due to unforeseen circumstances.
Users must ensure the accuracy of their shipping address.
Delivery shall be deemed completed when the product is handed over at the address provided by the User. Risk of loss and title of the product shall pass to the User upon delivery.
Returns, Cancellations & Refunds
Order Cancellation:
Users may cancel orders before shipment for a full refund.
Once shipped, cancellation requests will not be entertained.
Returns & Refunds:
Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.
Requests for returns must be made within [___] days of delivery.
Refunds will be processed to the original payment method within [___] business days after approval.
The Company reserves the right to deny refunds if the returned product is not in its original condition.
Warranty Policy
The warranty period for Acer E-Cycles is [___] months from the date of purchase.
Warranty covers manufacturing defects only.
The warranty does not cover:
Normal wear and tear.
Damage due to accidents, misuse, or unauthorized modifications.
Battery degradation due to improper charging practices..
Warranty claims must be supported by a valid proof of purchase.
Intellectual Property
All content, including logos, images, text, product descriptions, and trademarks, is the property of Acer Electric India.
Users are not allowed to reproduce, modify, or distribute any content from the Website without prior authorization.
Privacy & Data Protection
The Company values User privacy and does not share personal data with third parties except for order fulfillment and legal compliance.
By using this Website, Users agree to the collection, storage, and use of their data in accordance with our Privacy Policy.
Liability & Disclaimers
The Company does not guarantee that the Website will be free of errors, viruses, or uninterrupted.
Products are provided on an "as-is" basis, with warranties only as stated explicitly.
The Company is not liable for indirect, incidental, or consequential damages arising from Website usage or product purchases.
Users assume full responsibility for their use of the Website and its services.
Force Majeure & Termination
The Company is not liable for delays or failures caused by events beyond its control, including natural disasters, strikes, or regulatory changes.
The Company reserves the right to terminate User accounts or Website access for violations of these Terms.
Governing Law & Dispute Resolution
These Terms are governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of courts in [City, India].
In case of a dispute, the parties agree to attempt amicable resolution before seeking legal remedies.
Contact Information
For any queries or complaints, please contact:
Email: support@acerelectric.in
Phone: +91 8655953271
Registered Address: A Wing, 2nd Floor, Pramukh Plaza, Cardinal Gracious Rd, opp. Proctors and Gamble Plaza, Chakala, Andheri East, Mumbai, Maharashtra 400099