1. Introduction
Welcome to the Acer E-Cycles website (the "Website"), operated by Acer Electric India (a part of the eBikeGo Group) ("Company," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information. By using our website, you agree to the terms of this Privacy Policy.
This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
When you visit or interact with our website, we may collect the following information:
a. Personal Identifiable Information (PII)
Name
Email address
Contact number
Address (Billing & Delivery)
Date of birth
Gender
Payment details (processed securely via third-party payment gateways)
Details of e-cycles purchased
b. Non-Personal Information
IP address
Browser type
Device information
Cookies and website usage data
3. Purpose of Data Collection
We collect and use your data for the following purposes:
To process orders and provide customer service
To personalize your browsing experience
To improve our products and services
To send promotional emails, newsletters, or offers (only if you opt-in)
To comply with legal and regulatory requirements
4. Cookies and Tracking Technologies
We use cookies and tracking technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.
5. Data Protection and Security
We employ industry-standard security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no online platform is entirely risk-free.
6. Information Sharing
We do not sell or rent your personal information. However, we may share your data with:
Third-party service providers (for order fulfillment, payment processing, or delivery)
Regulatory authorities (if required by law)
Marketing partners (only with user consent)
7. User Rights & Data Deletion
You have the right to:
Access your personal data
Request data correction
Request data deletion by contacting our support team
Withdraw consent for marketing communications
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
9. Grievance Redressal
For any privacy-related concerns, please contact:
Grievance Officer: Mr. Ameya Nibre
Email: ecycles@acerelectric.in
Phone: +91 86559 53271
10. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.
By using our Website, you acknowledge that you have read and agreed to this Privacy Policy.